Question 1

What is an independent patient advocate, and how can they help me?

Accepted Answer

An independent patient advocate is your personal guide through the often overwhelming healthcare system. We help you understand your medical options, coordinate care, communicate with providers, and ensure your voice is heard.

Question 2

Who can benefit from patient advocacy services?

Accepted Answer

Anyone feeling confused or frustrated with navigating their healthcare. This includes individuals with chronic illnesses, those managing complex medical cases, seniors transitioning care, and families caring for loved ones.

Question 3

What does working with a patient advocate look like at Wayfinder Patient Advocates™?

Accepted Answer

It starts with a case assessment to understand your unique needs. From there, we create a tailored plan, whether it’s assistance with medical billing, coordinating care teams, or ensuring you’re fully informed about treatment options, or something else!

Question 4

What kinds of issues can an independent patient advocate help with?

Accepted Answer

We assist with a wide range of healthcare challenges, including resolving billing disputes, coordinating care across multiple providers, understanding complex diagnoses, and navigating insurance. If it feels overwhelming, we’re here to help.

Question 5

Do I need a patient advocate if I already have family helping me?

Accepted Answer

While family support is invaluable, a professional advocate brings specialized knowledge of healthcare systems, medical terminology, and processes. We complement your family’s efforts, reducing stress and the probability of important information being overlooked.

Question 6

Do I have to be local to work with you?

Accepted Answer

No! We work with patients across the country. Many of our services are provided virtually, allowing us to assist no matter where you are.

Question 7

Is my private health information protected?

Accepted Answer

Absolutely. We take your privacy very seriously. All personal and health information shared with us is kept confidential and handled in compliance with HIPAA regulations and industry best practices.

Question 8

Are patient advocacy services covered by Medicare, Medicaid, or insurance?

Accepted Answer

Our patient advocacy services are not covered by insurance, including Medicare and Medicaid. However, they may qualify as a tax-deductible expense. We recommend consulting with a tax or legal professional to explore this potential.

All fees are privately paid and are an investment in your health and peace of mind. Our patient advocacy services help ensure you or your loved ones receive the care, attention, and support you deserve—because your health is worth it.

Question 9

How much do your services cost?

Accepted Answer

Costs depend on the level and type of support you need. We offer transparent pricing as part of the case assessment process, and our goal is to provide value far exceeding the cost of our services.

Question 10

What other resources do you offer if I can’t afford personalized advocacy?

Accepted Answer

If personalized individual advocacy isn’t within your budget, we recommend Patient Advocacy for Dummies.(https://www.amazon.com/Patient-Advocacy-Dummies-Nichole-Davis/dp/1394281080) This crash course beginner guide to self-advocacy is packed with actionable advice to help you navigate the healthcare system and advocate for yourself or a loved one. Additionally, we’re developing other self-help resources to empower you on your healthcare journey—stay tuned for updates on new tools and guides coming soon!

Question 11

Can Wayfinder Patient Advocates™ provide me medical advice?

Accepted Answer

No, Wayfinder Patient Advocates™ does not provide medical advice. Our role is to empower and equip you with the knowledge and resources you need to make informed decisions about your healthcare. While we don’t diagnose, examine, or administer treatment, we’re here to guide you through the complexities of the healthcare system, so you can confidently advocate for the care you deserve with your clinical care team.

Question 12

How quickly can I start working with a patient advocate?

Accepted Answer

Once you submit a case consultation request, we’ll review it and reach out to you. Due to limited availability, we approve new clients on a case-by-case basis to ensure we provide the highest quality service. If approved, we can typically begin within a week.

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